Decision def (Ackoff, 2006)

25 October 2010

Every decision has only one of two possible purposes: to make something happen that otherwise wouldn’t, or to keep something from happening that otherwise would.

(Ackoff, 2006, p. 207)


Parts and wholes (Ackoff, 2006)

25 October 2010

If you optimize the performance of the parts, you systematically suboptimize the performance of the whole. Collaboration is a more powerful force than internal competition and the job of leaders is to manage the interactions of the parts, not their actions. Solving one problem at a time doesn’t work when radical transformation is required. The challenge is to dissolve the mess – that is, the system of interrelated problems that are precipitating the crisis.

(Ackoff, 2006, p. xxv)