Decision def (Ackoff, 2006)

25 October 2010

Every decision has only one of two possible purposes: to make something happen that otherwise wouldn’t, or to keep something from happening that otherwise would.

(Ackoff, 2006, p. 207)

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Parts and wholes (Ackoff, 2006)

25 October 2010

If you optimize the performance of the parts, you systematically suboptimize the performance of the whole. Collaboration is a more powerful force than internal competition and the job of leaders is to manage the interactions of the parts, not their actions. Solving one problem at a time doesn’t work when radical transformation is required. The challenge is to dissolve the mess – that is, the system of interrelated problems that are precipitating the crisis.

(Ackoff, 2006, p. xxv)